Reducing the risk of COVID-19 transmission

If you have tested positive for coronavirus, or if you have any of the following symptoms:

  • a high temperature
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
  • a loss or change to your sense of smell or taste
  • any other symptoms indicating possible COVID-19 infection

– please do not come into the practice. We’ll be happy to reschedule any appointments, so please contact us as soon as you can. We are continuing to see patients for all treatments, routine appointments and urgent dental care. Those who are clinically vulnerable, shielding, or who for medical reasons are unable to have the COVID-19 vaccination will be offered shielded appointments.

Patient screening

We ask all patients attending the practice to complete a COVID-19 declaration online before coming for their appointment and to update their medical history form. Even if there has been no change since you last completed one for us, we must have an updated version as a legal requirement. If you have difficulty completing the forms, please contact our team who will be happy to assist. At the practice you will be asked to sign any treatment or consent forms as usual, and invited to book your next appointment.

Whilst we will go through a screening procedure for COVID-19 whenever we speak to you, it is possible for anyone to become infected with coronavirus between completing their updated medical and dental history details and attending the practice. We will therefore as you the screening questions again when you arrive for your appointment. Where essential, we may be willing to offering virtual consultations for patients exhibiting COVID symptoms.

When you arrive at the practice

  • Attendance is currently by appointment only.
  • Please put on a face-covering before you come in.
  • You will be asked to confirm your Covid-19 status.
  • Use the hand sanitiser in the reception area.
  • You will find safety screens at the reception desk.

When travelling to the practice, we recommend you avoid close contact with other members of the public. Please arrive no more than five minutes before your appointment. This will help us maintain social distancing by avoiding having too many patients in the reception area at once. Appointments are staggered to reduce the possibility of patients arriving or leaving at the same time as others. One adult only can attend with a child – we ask you not to bring in additional family members. We have lockers at reception for personal belongings as you will be unable to take them into the treatment rooms. Please avoid bringing unnecessary items with you. Learn more about procedure for patient appointments here.

Your safety

Patient health and safety is our absolute priority. As a dental practice, we work in an environment where the prevention of the spread of infections is woven into everything we do. We have always maintained an exceptionally high standard of clinical hygiene, but our procedures are now upgraded to an even higher level following Government advice and guidance. All team members are trained in using personal protective equipment and in addition to our regular masks we now wear gowns, visors, aprons and special high-filtration masks. But be assured, we are still the same friendly team underneath!

We use an environmentally safe surface disinfectant, proven to be effective against coronavirus. Clinical and common areas, including door handles and surfaces, are regularly disinfected between patients, and we have introduced the ViruskillerTM technology air purification system throughout the practice. The ViruskillerTM neutralises airborne viruses and bacteria from the air before they are inhaled. We have installed VK401 Radic8 units from a leading name in clean air technology.

Our policies are continually reviewed and updated. If you have any questions, please contact us on care@improveyoursmile.co.uk. We look forward to welcoming you at Woodford House – as always.

The Patient Care Team, Improve Your Smile

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