Reducing risk of COVID-19 transmission

New safety measures – updated July 2021

If you have any of the following symptoms:

  • a high temperature
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
  • a loss or change to your sense of smell or taste

– please do not come into the practice. Contact us and we’ll be pleased to reschedule any appointments.

The Government’s recent relaxation of restrictions on social distancing does not apply to healthcare settings

We will continue to observe additional cross infection protocols, wear enhanced PPE, have longer treatment appointments and use extra oral suction units and air purification to reduce aerosols. Face coverings will still need to be worn when visiting the practice.

We are continuing to see our patients for all treatments, routine appointments and urgent dental care.
For patients who are clinically vulnerable, for those that have continued to shield throughout the past eighteen months, and those who for medical reasons are unable to have the COVID-19 vaccination, we are still offering shielded appointments.

Patient communication before attending

We kindly request all patients attending the practice to update their medical history form, and complete a COVID-19 declaration beforehand. Even If there has been no change to your medical history, for your safety, it is legally required that we have an updated version. We are no longer using paper forms, so we will email you a link for completion of these forms online. If you have any difficulty completing the forms, please contact our team who will be happy to assist you.
When travelling to the practice, we recommend you avoid close contact with other members of the public. Please arrive no more than five minutes before your appointment.

A new way of visiting the dentist

Whilst we will go through a screening procedure for COVID-19 whenever we speak to you, it is possible for anyone to become infected with Coronavirus at any time prior to attending the practice after having completed their updated medical and dental history. To this end we will ask you to answer screening questions again when you arrive for your appointment.

Although we have been seeing patients for face-to-face appointments in the Practice since June 2020, we are still offering virtual consultations for patients exhibiting COVID symptoms.

When you arrive at the practice

  • The front door is locked as attendance is currently by appointment only.
  • Please wear a face-covering or mask.
  • You will be asked to confirm your Covid-19 status.
  • Use the hand sanitiser in the reception area.
  • You will find safety screens at the reception desk.

Please do not arrive too early or be late for your appointment. This will help us maintain social distancing by avoiding having too many patients in the reception area at once. Accordingly, appointments will be staggered to reduce the possibility of patients arriving or leaving at the same time as others.

One adult only can attend with a child. Please do not bring additional family members with you unless they are happy to wait in the car or outside the building.

We have lockers at reception for you to place your personal belongings into, as you will be unable to take them into the treatment rooms. Please avoid bringing unnecessary items into the practice.

Practice procedures

Clinical and common areas, including door handles and surfaces, are regularly disinfected between patients.
We will ask you to sign any treatment or consent forms as usual, and to book your next appointment. It may be necessary to call you to book certain appointments.

Your safety

Looking after the health of our patients is our absolute priority. To ensure the safety of everyone, we have introduced the Viruskiller TM technology air purification system throughout the practice, which has the ability to neutralise airborne viruses and bacteria from the air before they are inhaled. We have installed VK401 Radic8 units – the manufacturer is a leading name in clean air technology.

As a dental practice, we work in an environment where the prevention of the spread of infections is woven into everything we do. We have always maintained an exceptionally high standard of clinical hygiene, but our procedures are now upgraded to an even higher level following Government advice and guidance. We use a surface disinfectant that is proven to be effective against the Coronavirus and that is environmentally safe.

All team members have been trained in using personal protective equipment in line with current recommendations based on evidence. We apologise in advance for the necessary reduction in social interaction this necessitates. In addition to our regular masks we now wear gowns, visors, aprons and special high-filtration masks. But be assured, we are still the same friendly team underneath it all!


The vast majority of our patients are otherwise healthy without Coronavirus infection and we are confident in providing dental care for these patients in as normal an environment as possible, while bearing in mind our responsibilities to mitigate risk of infection-spread.

This policy will be constantly reviewed and updated as appropriate. If you have any questions about this policy or about your dental care at Woodford House Dental Practice, please contact us on We look forward to welcoming you at Woodford House – as always.

The Patient Care Team, Improve Your Smile

Book an appointment